Laboratory-Grade Peptides for Research

Because of our product nature, returns are not accepted. We will, however, quickly address any order issues.

Refunds are processed individually, on a case-by-case basis, by our customer service team. When requesting a refund, please provide: Order number Description of the issue (with photos)

Orders can only be changed or canceled before they ship. Once shipped, orders are considered final due to the sensitive nature of our products.

If your order arrives with missing or incorrect items, please contact us promptly and include clear photos of the items received, the packing slip, and the outer packaging. For quality assurance purposes, all orders are photographed with their corresponding invoice and shipping label prior to shipment. Once the issue is reviewed and verified against our fulfillment records, we will reship the correct items at no additional cost.

Once an order is shipped and confirmed as delivered by the carrier, we are not responsible for lost, stolen, or misdelivered packages. If this occurs, we recommend contacting the carrier directly with your tracking information to file a claim or resolve the issue. While we are unable to replace or refund packages marked as delivered, we will gladly assist you with documentation or details needed to support your claim with the shipping provider. Customer may add Route Shipping Protection at checkout. If Route is not purchased, Ascend Amino is not responsible for packages that are lost, stolen, or damaged after the carrier has taken possession. If Route is purchased, Route will handle eligible claims for covered shipping issues pursuant to their terms.

Yes. We offer optional Route Shipping Protection at checkout. When selected, Route provides coverage for eligible lost, stolen, or damaged shipments in accordance with their terms and conditions. If Route Shipping Protection is not selected, Ascend Amino is not responsible for lost, stolen, or damaged packages once the shipment has been handed over to the carrier.

Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete. Ascend Amino is not responsible for delivery issues resulting from incorrect or incomplete address details provided by the customer. If a package is returned to sender due to an address error, we may reship the order once it is received back, subject to additional shipping costs. We recommend contacting the carrier directly to request a reroute or forwarding when possible.

Order placed before 4 PM PST ship the same day (Monday-Friday), 1 PM PST Saturdays, and orders placed on Sunday will be shipped out first thing Monday morning. Delivery typically takes 2-5 business days depending on your location.

We offer multiple shipping options to accommodate different delivery needs. Priority Shipping typically delivers within 2–5 business days, while Express Shipping typically delivers within 1–5 business days, depending on the carrier and destination. All delivery timeframes are estimates provided by the carrier. Once an order has been shipped and handed off to the carrier, we are not responsible for delays, interruptions, or transit issues outside of our control.